Frequently Asked Questions
Everything you need to know about our premium dermocosmetic solutions
Are Biotrade products suitable for sensitive skin?
Yes, our products are dermatologically tested and specifically formulated to be gentle yet effective. We offer targeted ranges for various skin concerns, including highly sensitive and reactive skin types.
How long does shipping take?
Standard domestic shipping typically takes 2-4 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened or used.
Are Biotrade products tested on animals?
No, Biotrade is committed to ethical beauty. We do not conduct animal testing on any of our finished products or ingredients.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.