Returns & Exchanges
At Biotrade, we are committed to your skin's health and satisfaction, offering a 30-day return window for products in their original, unopened condition. If a formula isn't the right fit for your routine, our streamlined exchange process ensures you find the perfect dermatological solution.
Initiate Your Request
Contact our dedicated support team via email with your order number and the specific items you wish to return or exchange.
Prepare the Package
Securely pack the unused products in their original packaging to prevent damage during transit, including the printed return authorization form.
Ship to Biotrade
Affix the provided shipping label to your parcel and drop it off at any authorized courier location; we recommend obtaining a tracking number for your records.
Quality Inspection & Refund
Once our warehouse receives and inspects the items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing